Privacy Policy

We respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our platform. We operate from Rwanda and process data in accordance with applicable Rwandan law and relevant regional standards.

1. Who we are

Business Strategy Lab ("we", "our", or "us") is a consulting marketplace helping clients connect with vetted consultants across Africa. Our principal place of business is Kigali, Rwanda.

2. Information we collect

• Account data: name, email, password, role (client/consultant/admin), profile details (e.g., company, skills, case studies), and communication preferences.
• Usage data: device information, browser type, pages visited, and general analytics to improve the platform experience.
• Payments data: limited payment identifiers and status. Sensitive card data is processed by payment providers (e.g., Stripe, PayPal). For mobile money (e.g., MTN MoMo, Airtel Money), we process only what is necessary to confirm and reconcile payments.
• Communications: messages, files, and feedback shared via the platform.

3. How we use your information

• Provide and secure the platform, including authentication and fraud prevention.
• Match clients with suitable consultants and facilitate project delivery.
• Process payments and issue receipts or invoices.
• Improve services, conduct analytics, and enhance user experience.
• Communicate updates, service changes, and support responses.

4. Legal bases

We process personal data based on: (i) your consent; (ii) performance of a contract; (iii) compliance with legal obligations; and (iv) our legitimate interests in operating a secure and reliable marketplace.

5. Data location and transfers

Data may be stored in Rwanda or with reputable cloud providers in the region or abroad. Where data is transferred across borders, we use appropriate safeguards consistent with applicable laws to protect your information.

6. Sharing with third parties

We share data only as necessary to run our services:

• Payment processors (e.g., Stripe, PayPal, and mobile money partners).
• Cloud hosting, storage, and analytics providers.
• Professional advisors and regulatory authorities where required by law.

7. Your rights

• Access, rectify, or delete your personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing relies on consent.

To exercise your rights, contact us using the details below. We may ask for verification to protect your account.

8. Data retention

We retain personal data only as long as necessary for the purposes described above or as required by law. We anonymize or securely delete data when it is no longer needed.

9. Security

We implement appropriate technical and organizational measures to protect data against unauthorized access, loss, misuse, or alteration. No system is 100% secure; please use strong passwords and keep your credentials confidential.

10. Contact

Email: support@bsl.rw
Address: KG 7 Ave, Kigali, Rwanda
Hours: Mon–Fri, 09:00–17:00 (CAT, UTC+2)
MTN MoMo: +250 78X XXX XXX · Airtel Money: +250 73X XXX XXX

Last updated: 11/7/2025